Terms and Conditions
Last updated: July 29, 2026
These terms govern your use of www.illos.com, operated by Illos Piano Restorations, Inc. By using the site you accept them. If you do not accept them, please do not use the site.
Use of this site
You may browse this site, and print or download pages, for your own personal or business use in evaluating our services. You may not scrape, republish, resell or systematically copy the content, use the site in a way that damages or overloads it, or attempt to gain unauthorised access to any part of it.
Intellectual property
The text, photographs, layout and design of this site belong to Illos Piano Restorations, Inc. or are used with permission, and are protected by copyright. Piano manufacturer names and marks referred to on this site, including Steinway & Sons, Baldwin, Mason & Hamlin, Kawai, Yamaha, Wurlitzer and PianoDisc, are the property of their respective owners. We refer to them to describe the instruments we service, restore or sell. Except where stated, we are not affiliated with or endorsed by those manufacturers.
Information on this site
We keep the site as accurate as we reasonably can, but descriptions of instruments, prices and availability can change without notice, and errors do occur. Nothing on this site is an offer capable of acceptance. A binding agreement arises only when we confirm the details of a sale or a piece of work with you directly.
Quotations and work on your instrument
Quotations for restoration, repair, tuning or moving are based on the condition of the instrument as we find it. Where hidden damage or an unexpected condition comes to light after work begins, we will contact you before proceeding beyond the quoted scope. Guarantees we give on specific work, such as the ten year guarantee on a repaired plate crack, are stated in that quotation and apply to that work.
Links to other sites
This site links to third-party sites, including our sheet music partner and mapping services. We do not control those sites and are not responsible for their content, availability or privacy practices.
Disclaimer and limitation of liability
This site is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, in relation to the website itself. To the fullest extent permitted by law, Illos Piano Restorations, Inc. will not be liable for indirect, incidental, special or consequential damages arising out of your use of this website.
Nothing in these terms limits our liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be excluded. These website terms do not restrict the rights you have as a customer under any separate contract for goods or services with us.
Accessibility
We want this site to work for everyone. See our accessibility statement for the standard we work to and how to tell us about a problem.
Privacy
Our privacy policy explains how we handle personal information and forms part of these terms.
Governing law
These terms are governed by the laws of the State of New York, and the state and federal courts located in Erie County, New York have jurisdiction over any dispute arising from them.
Changes
We may update these terms. The version published here is the one in force, and the date at the top shows when it last changed.
Contact us
Illos Piano Restorations, Inc.
2940 Main St., Buffalo, NY 14214
Telephone: 716-832-0013
Email Us
Frequently Asked Questions
Is a price on this website a binding offer?
No. Descriptions of instruments, prices and availability can change without notice, and errors do occur. A binding agreement arises only when we confirm the details of a sale or a piece of work with you directly.
What happens if my piano needs more work than the quote covered?
We stop and call you. Quotations are based on the condition of the instrument as we find it, and where hidden damage comes to light after work begins we will not go beyond the quoted scope without your agreement.
Are you affiliated with Steinway, Yamaha or the other makers you name?
No, except where we say otherwise on the page. Those names and marks belong to their owners, and we use them to describe the instruments we service, restore or sell. We are an authorized dealer and installation center for PianoDisc.
Which law governs these terms?
The law of the State of New York, with the state and federal courts in Erie County having jurisdiction over any dispute. Nothing here limits rights you have as a customer under a separate contract with us, or any liability that cannot lawfully be excluded.